Introduction

Welcome to FitHealth! Your privacy is important to us, and we are committed to protecting your personal information while providing you with a seamless healthcare and wellness experience.

FitHealth is a digital platform that connects users with healthcare professionals, including Doctors, Nurses, Pharmacies, Laboratories, Gyms, Paramedics, and wellness service providers. NB- This platform does not replace your traditional hospital/clinic.

To deliver these services effectively, we collect certain information from users.

This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our platform. We encourage you to read it carefully to understand your rights and choices regarding your personal information.

Information We Collect

To provide a seamless and secure experience on FitHealth, we collect various types of information from users. This includes:

1. Personal Information
We collect personal details necessary for account creation, communication, and transactions, including but not limited to:

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Residential Address
• Payment Information (for processing transactions)

2. Health Information
Since FitHealth facilitates healthcare and wellness services, we may collect and store health-related data, including:

• Medical history provided during consultations
• Prescription details (including uploaded images)
• Fitness tracking data such as steps, weight, and calories
• Laboratory test results and reports
• Any other health-related information shared with healthcare providers on the platform

3. Usage Data
To enhance user experience and improve our services, we collect data related to app usage, such as:

App interactions and preferences

• Device Information (e.g., model, operating system)
• IP Address and geolocation (if permitted)
• Cookies and tracking technologies for analytics and personalization
• We prioritize data privacy and ensure that all collected information is handled securely and transparently.

How We Use Your Information

FitHealth collects user data to enhance healthcare and wellness experiences while ensuring seamless service delivery. We use your information for the following purposes:

1. Service Provision

• To facilitate doctor consultations, pharmacy orders, laboratory tests, and gym subscriptions.
• To allow paramedics, nurses, and other healthcare providers to deliver their services efficiently.
• To enable users to book and manage healthcare appointments.

2. Improving User Experience

• To analyze app interactions and optimize functionality for better performance.
• To personalize user experiences based on preferences and past activities.
• To troubleshoot technical issues and enhance security.

3. Payment Processing & Transaction Verification

• To securely process payments for medical services, gym memberships, and other purchases.
• To verify transactions and prevent fraudulent activities.
• To facilitate refunds or payment disputes when necessary.

4. Communication & Notifications

• To send important updates about appointments, prescriptions, or test results.
• To notify users about policy changes, security updates, or service improvements.
• To share promotional offers, discounts, or new features (users can opt out of marketing communications).
• We ensure that user data is handled responsibly and used only for legitimate purposes that enhance the FitHealth experience.

How We Share Your Information

At FitHealth, we value your privacy and only share your information when necessary to provide our services efficiently. Your data is shared in the following ways:

1. With Healthcare Providers
To facilitate healthcare and wellness services, we share relevant information with:

• Doctors, Nurses, Paramedics, and other medical professionals for consultations and medical advice.
• Pharmacies to process prescription orders.
• Laboratories for diagnostic tests and report generation.
• Gyms and fitness centers for managing memberships and subscriptions.

2. With Payment Processors
We share necessary financial details with trusted third-party payment processors (such as Paystack) to securely process transactions and verify payments.
FitHealth does not store your full payment details but relies on secure third-party systems for transactions.

3. With Third-Party Service Providers
To improve app performance and user experience, we may share limited data with:

• Analytics providers to monitor app usage and improve services.
• Cloud storage services for secure data storage and backup.
• Technical support teams to fix issues and enhance security.

4. When Required by Law or Regulatory Authorities
We may disclose user data if required to comply with legal obligations, court orders, or law enforcement requests.
If necessary, we may share information to investigate fraud, security threats, or violations of our terms of service.
We do not sell or rent user data to third parties for marketing purposes. Any data shared is strictly for improving the FitHealth experience and ensuring compliance with regulations.

Data Security

At FitHealth, we take the security of your personal and health information seriously. We implement strict measures to protect your data from unauthorized access, misuse, or breaches.

1. Security Measures We Implement
To safeguard user data, we use:

• Encryption: All sensitive data, including personal and payment information, is encrypted during transmission and storage.
• Access Control: Only authorized personnel and verified service providers (doctors, pharmacies, laboratories, etc.) can access necessary user data.
• Secure Authentication: We use secure login methods, such as passwords and multi-factor authentication (MFA), to prevent unauthorized access.
• Regular Security Audits: We continuously monitor and update our security protocols to identify and fix vulnerabilities.

2. User Responsibility
While we implement strong security measures, users also play a role in protecting their data. We encourage users to:

• Keep login credentials confidential and avoid sharing them with others.
• Use strong passwords and update them regularly.
• Be cautious of phishing attempts and avoid clicking on suspicious links or sharing sensitive information outside the app.
• In case of any security concerns or suspected unauthorized access, users should contact FitHealth support immediately.

User Rights & Choices

FitHealth is committed to giving users control over their personal information. You have the following rights and choices regarding your data:

1. Access, Update, or Delete Personal Data

• Users can access and review their personal information stored in their FitHealth accounts.
• You can update your details (such as name, contact information, or health records) through the app’s settings.
• If you wish to delete your account and associated data, you can request account deletion through the app or by contacting our support team. (Note: Some data may be retained for legal or regulatory purposes.)

2. Opt-Out of Marketing Communications
Users have the right to opt out of promotional messages, newsletters, or special offers.
You can manage communication preferences in the app settings or by using the “Unsubscribe” link in emails.
Important service-related notifications (such as appointment confirmations or security alerts) will still be sent when necessary.

3. Control Over Privacy Settings

• Users can adjust privacy preferences, such as location tracking and notification settings, within the app.
• Certain permissions (e.g., access to camera, microphone, or health data) can be managed through device settings.
• We respect your privacy choices and ensure that your rights are protected. If you need assistance with your data rights, you can reach out to our support team for help.

Data Retention

FitHealth retains user data only for as long as necessary to provide our services and comply with legal requirements. Our data retention policy is as follows:

1. Duration of Data Storage
Personal and health-related data is retained for as long as you have an active account on FitHealth.
If an account is inactive for an extended period, we may delete or anonymize the data unless required for legal or regulatory purposes.
Payment and transaction records may be retained for audit and financial compliance purposes.

2. Conditions for Data Deletion or Retention

• User-Initiated Deletion: You can request deletion of your account and personal data at any time.
• However, some information may be retained to comply with legal, security, or contractual obligations.
• Legal and Compliance Requirements: Certain data (e.g., medical records, transaction history) may be stored for a period mandated by healthcare regulations, tax laws, or dispute resolution processes.
• Anonymization: In some cases, FitHealth may retain data in an anonymized format for research, analytics, or service improvement while ensuring it is no longer linked to any individual.
• We take necessary steps to securely delete data when it is no longer required, ensuring compliance with applicable privacy laws.

Cookies & Tracking Technologies

FitHealth uses cookies and other tracking technologies to enhance user experience, improve app functionality, and analyze usage patterns.

1. What Are Cookies and Tracking Technologies?
Cookies are small files stored on your device that help us remember user preferences, login details, and session activities.
Tracking technologies (such as pixels, beacons, and analytics tools) help us monitor app performance, detect issues, and improve user experience.

2. How We Use Cookies and Tracking Technologies
We use these tools for:

• Authentication & Security: Keeping users logged in and preventing unauthorized access.
• Personalization: Remembering preferences and settings for a customized experience.
• Analytics & Performance Monitoring: Understanding user interactions to enhance app features and usability.
• Marketing & Advertising: Delivering relevant promotions and measuring the effectiveness of marketing campaigns.

3. Managing Cookies & Tracking Preferences
Users can disable or manage cookies in their device or browser settings.
Some features of the FitHealth app may not function properly if cookies are disabled.
You can opt out of certain tracking technologies used for analytics and advertising through third-party tools or device privacy settings.
By using FitHealth, you consent to our use of cookies and tracking technologies as described in this policy.

Third-Party Links & Services

FitHealth may contain links to third-party websites, applications, or services for additional resources, payments, or external healthcare information. While we carefully select our partners, we do not control how these third parties handle user data.

1. External Links & Integrations
FitHealth may provide links to external websites, such as pharmacy suppliers, laboratory partners, payment gateways (e.g., Paystack), and healthcare resources.
These third-party services operate independently and have their own privacy policies.

2. No Liability for Third-Party Policies
FitHealth does not assume responsibility for the data collection, security, or privacy practices of third-party websites or services.
Users are encouraged to review the privacy policies of any external platforms before providing personal information.
If you choose to interact with a third-party service through FitHealth, you do so at your own discretion.
We prioritize user security and aim to partner only with trusted third-party services, but we recommend users exercise caution when navigating external links.

Updates to This Privacy Policy

FitHealth may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices.

1. How We Update the Policy
Any modifications to this Privacy Policy will be posted on the FitHealth app and website.
The “Last Updated” date at the top of the policy will indicate when the latest changes were made.

2. How We Communicate Updates

If there are significant changes affecting how we handle user data, we will notify users through:

• In-app notifications
• Email alerts (if applicable)
• A notice on our website
• Continued use of FitHealth after policy updates indicates acceptance of the revised terms.
• We encourage users to periodically review this Privacy Policy to stay informed about how we protect their data.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how FitHealth handles your personal data, you can contact us through the following channels:

📧 Email: info@fithealthltd.com
📞 Phone: 0201138038/0279120120
🌐 Website: fithealthltd.com
📍Address: HNO GZ-070-1371 OPP. zoompak recycling
Our support team is available to assist with:

Accessing, updating, or deleting your personal data.
Privacy-related inquiries and concerns.
Reporting security issues or suspected breaches.
We are committed to addressing your concerns promptly and ensuring your privacy is protected.